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Customer Service Representative - State Farm Agent Team Member

Full Time in Huntington Beach, CA

Benefits
  • 401(k)
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTIONWe’re looking for a customer-oriented service representative to join our local Team!
Are you in a career you love? Do you want flexibility and the opportunity to advance? Come and join the State Farm-Atkinson Agency Team in Huntington Beach!
Our best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to a CSR. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
  • Go the extra mile to engage customers
  • Identify and assess customers' needs to achieve satisfaction
  • Manage incoming calls and generate sales leads
  • Present, promote and sell products/services to existing and prospective customers
  • Keep records of customer interactions, process customer accounts
Skills
*Proven customer support experience
*Strong phone contact handling skills and active listening
*Prioritizing, time management and organization skills
*Excellent communication and presentation skills
*Ability to multi-task, prioritize, and manage time effectively
BENEFITS
  • Hourly plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Profit sharing
  • Growth potential/Opportunity for advancement within my office
Compensation $20.00 - $30.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none