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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jan McNiven

June 2, 2026

5  out of  5
rating by Jan McNiven
"Joelle is always so helpful and knowledgeable every time I call with a question
Her patience and calm demeanor are just what’s needed to reassure clients
She is a real asset to the office"
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May Hong

May 14, 2026

5  out of  5
rating by May Hong
"Sarah Atkinson has one of the best teams of well trained and professional
Insurance agents. They always go out of their way to help the clients. I am
Continuously impressed with their 5 Star service to their customers! Way to Go, Sarah!"
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Michelle Spencer

May 14, 2026

5  out of  5
rating by Michelle Spencer
"We have been using Sarah Atkinson for all of our insurance needs for years and we have never been disappointed. Her staff is friendly, knowledgeable and always quick to help us out. I strongly recommend this agency!"
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Jennifer Howe

April 24, 2026

5  out of  5
rating by Jennifer Howe
"I've been so fortunate. State Farm agency, Sarah and Joelle. Have been like family to me helping me through hard times regarding my father's property. And now, eight years later, my mother's, they're very patient, & so professional. I feel confident that i'm getting the best rate with quality coverage that I can financially work with. They didn't just treat me like a customer. They treated me like a friend who knew. Can you me knew my family and understood my difficult circumstances. All the while making sure that I was getting the help for the coverage that I needed. My case was a complicated one and is still in transition. But with them, as part of my tribe, I feel safer and more comfortable going forward."
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JE Lugar

March 5, 2026

5  out of  5
rating by JE Lugar
"Update: I wrote this review 6 years ago, according to maps, and I stand by it still. Finding good coverage is challenging. Finding live humans who answer the phone and walk you through questions and give actual answers are even more rare. The staff at Sarah's office are kind, caring, responsive, and well-informed. If State Farm is an option for you, Sarah's crew is still the one to choose.

Original: We have been clients of Sarah’s office since 2004, and have always been pleased with their service. Sarah manages to find and educate talented office staff who are able to explain the finer points of coverage, discuss new laws, and help you get exactly what you need from State Farm’s many and varied products. We live in the Bay Area now, and have never once been inclined to change our representation. Thanks for keeping us covered!"
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T Gregory

August 14, 2025

1  out of  5
rating by T Gregory
"Ever since I wrote the original review below 5 years ago, things have gone downhill. Costs across all policies have nearly doubled and nobody from the agency has reached out to provide any rhyme or reason. A bill comes in the mail and the client is expected to pay whatever it tells them to pay - no friendly call/email, no reasoning, just pure stereotypical insurance industry at it's finest. Increasing costs for doing less; sitting back collecting fees.

Great agency - super friendly, very helpful, responsive, and easy to work with. We've been clients for nearly 10 years and have had only positive experiences :-)"
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Claudio Garcia

January 23, 2025

5  out of  5
rating by Claudio Garcia
"I initially called to set up my umbrella policy with State Farm and Joelle was very helpful with the entire process from answering any type of questions I had, to helping step by step setting up autopay and whatever other needs I had. Joelle McNamara was very well spoken and respectful as well. 10/10 would recommend if you’re looking for people who actually care about helping you!"
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XprettylightsX

January 13, 2025

5  out of  5
rating by XprettylightsX
"This is the best insurance company and best people to work with. Kind, honorable and transparent. Decades of expertise and wonderful customer service. Five stars … Six if I could rate it higher. Joelle, Jessica , Sarah are some of the best professionals I’ve ever worked with my entire career in business."
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Jorge Solís

November 28, 2024

5  out of  5
rating by Jorge Solís
"I had the pleasure of working with Sarah. She took the time to work with me and using her expertise the process was seamless and very professional. I highly recommend her."
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John Slope

November 19, 2024

1  out of  5
rating by John Slope
"I spent 2 months working with them to insure my vehicles and went through several steps in order to do so. On the day I was expecting my coverage to begin, they decided to back out at the last possible moment. Stay clear if you value your time and energy, as it is not valued here."
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Teresa Bradshaw

June 27, 2024

5  out of  5
rating by Teresa Bradshaw
"Sarah is top notch! Always looking out for the customers best interests! Honest, genuine and trustworthy!"
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Michael Williams

November 2, 2023

5  out of  5
rating by Michael Williams
"We have been with this agency for over 35 years. We have always received excellent service and assistance. Highly recommended."
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Rob W

November 2, 2023

5  out of  5
rating by Rob W
"I have had my home and auto insurance with Sarah Atkinsons office for decades. The service is always 5 stars. I highly recommend State Farm and specifically the team at Sarah's office, they are outstanding!!"
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Ann Wayman

November 2, 2023

5  out of  5
rating by Ann Wayman
"I have been with Sarah and her team for coverage on all my vehicles, off-road toys, and RV. Whenever I had an issue with anything, her team handled it all quickly and efficiently."
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Malia V

October 31, 2023

5  out of  5
rating by Malia V
"I love this office! They always called to make sure all of my claims are going smoothly and make an effort to call and check if I have any concerns. They always respond in a mannerly time and answer all my questions I have on my policies. I have moved to a different city for years now, but still kept this office as my agent because I love the service!"
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Jessica

October 27, 2023

5  out of  5
rating by Jessica
"Have had the best experience working with this agent!"
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Myriam Mourani

October 18, 2023

5  out of  5
rating by Myriam Mourani
"I've been a customer of this agency for many years, and they handle many of my insurance policies. I cannot say enough of the amazing customer service I've received over the years, the personal touch, and the going of the extra mile for me! Regardless of who answers the phone, I know he/she will be able to handle whatever questions or needs I have. I recommend this agency to my clients whenever the opportunity comes."
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Jen La6561

July 27, 2023

5  out of  5
rating by Jen La6561
"So far so good - Zach was very helpful and fast. The process to get car insurance on a new vehicle from the dealership was painless and it was a very reasonable rate."
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Janay Gonzales

June 2, 2023

5  out of  5
rating by Janay Gonzales
"I was assisted By Zache. Let me tell you how he not only gave me wayyy cheaper insurance but his patience was amazing... Very sweet and followed up before I even thought about calling back. He made my sign up so easy and smooth. Thank you Zache and State Farm. Keep up the great Service."
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Jeremy Gillum

April 21, 2023

5  out of  5
rating by Jeremy Gillum
"Everyone in this office is GREAT! They have taken care of me for years on everything from home to toy insurance. Nothing but great things to say about them and their customer service!"
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Bill Blaty

April 14, 2023

5  out of  5
rating by Bill Blaty
"The staff here at State Farm handles all of my insurance needs with care! Thanks Josie!"
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Becky

April 12, 2023

5  out of  5
rating by Becky
"As a fairly new client with this office, my interaction has been pleasant and helpful. The agents always make certain our needs are meant and questions answered."
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Claudia Sanges

February 7, 2023

5  out of  5
rating by Claudia Sanges
"I have been with Sarah Atkinson's office for so many years and I don't think I will ever switch. Her office staff is friendly and helpful. Always available to answer any questions. I have both car and home insurance with State Farm. I've been rear ended a couple of times and the claim process could not have been easier. Even when I file a claim online, Sarah's office calls me to make sure I have everything that I need. I have long ago moved away from the area but see no reason to do business with any other office/agent."
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Edgar Ramirez

January 26, 2023

5  out of  5
rating by Edgar Ramirez
"I live in San Diego and still choose to do all of my insurance business with Sarah's office. Going on 20 years with her office."
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Liz Nielsen

January 24, 2023

5  out of  5
rating by Liz Nielsen
"I’ve recently started working with Sarah’s Team and couldn’t be happier for their attention to detail and friendly staff!
My parents had been long time State Farm customers & when their Rep retired years ago, they were lucky to find Sarah & her staff, right around the corner in Huntington Beach.
I’ve since moved to the Bay Area and Sarah’s Team helped me with all aspects for my new home plus I decided to bring my auto insurance over as well.
I will continue to have Sarah and her team handle all my insurance needs and highly recommend Sarah and her Team!"