State Farm® Insurance Agent Sarah Atkinson

"Since we first started working with Sarah's office about 15 years ago, they have been a pleasure to work with. Everyone in the office is incredibly welcoming and accommodating. Just finished working with Kelly to insure our new vehicle, and as always, it was a terrific process."

"No, you were not able to resolve the issue. I saw your response to my review months ago and I did not dispute it because all I want as a client of State Farm is to maintain insurance coverage that I need for me and my family, and not have to pay for coverage I do not need due to deception and errors from the insurance company. Your reply suggests to readers that you were responsive to my concerns and that you resolved the issue. This is deception because it is not true. I continue to have challenges with not getting answers to basic questions. My impression is that you would prefer that your customers never bothered you with any questions and just blindly paid for insurance that they do not need. I may be wrong, but this is my opinion based on my experience with you over the years. Writing negative reviews gives me a bad feeling. I do not like doing it. But when I get mistreated time and time again, I feel that other people should know so they do not have to go through what I have gone through. Getting insurance should not involve repeated incompetence and insults from the company you pay multiple monthly premiums to without delay."

"Horrid experience. They never respond to calls or emails. After two months, they still hadn't bothered to transfer my insurance. Seriously, don't go here. Insurance is for emergencies and it's pretty clear from their lack of response that they won't be there for you if you have one."

"There are so many positives I could mention about my entire experience, but where it started and truly matters was with John Herzog. John was great from the second he picked up the phone and started talking to me. His professionalism and knowledge was incredible because all previous insurance companies I have dealt with have barely known what they have to offer. I was given a quote and mentioned that it was a little too pricey and John was able to get back to me within 10 minutes while I was in complete shock how fast he was able to figure everything out for me and get it to the price I was looking for. I believe personally most reviews should have a final question that states “Would you hire this person if you owned your own company?” and my answer to that regarding John is hand down, without a doubt, yes. But let me mention that I don’t just mean that I would have him work for me, I would personally have him running the company. For someone like him who has such a high expertise in his field and great customer service skills and always willing to go above and beyond, I know that anyone would be privileged to have him work for their company. So kudos to John and to Sarah Atkinson for being so great at what they do, creating great customer experiences, and insurance that’s unbeatable. Thank you again John."

"I've been with this group pretty much since I first started driving, my parents were with them before me and still are. Car insurance, homeowners, renters insurance... I do it all through them. Customer service with Sarah's office has always been amazing...kind, attentive, quick responses and understanding of my needs. Recently worked with Nena to switch policies for an upcoming move. She listened to what I needed and had my new policy to me immediately. I've never had any reason to complain about anyone here."

"I do NOT recommend this insurance group. Nina Ma is the absolute worst customer service agent I have ever dealt with. Prepare for your rate to go up by more than $200 without any notice. She is very unresponsive and impossible to get a hold of (when I call, the receptionist says she will call me back, then she just leaves voicemails right before they close and she leaves- this happened several times), she is VERY unhelpful and money hungry. Nina Ma is very shady agent, unhelpful and raised our rate without notifying us and we can never get a hold of her. This insurance group is very unprofessional and does not have their customers best interest in mind and unwilling to help. The only reason they have "good" reviews is because they bribe their clients with gift cards to leave "only 5 star reviews" SHADY"

"I have been working with Sarah Atkinson's office for 11 years. As my life has grown, they have grown with me. I currently had the opportunity to work with Nena. She helped educate me and gave multiple options to fit my needs. I know everyone who works at this office has my full trust! Thank you for every thing you do!"

"People who genuinely care about you. I absolutely loved this company. I was with them the entire time I lived in California and they were the absolute best! Very nice people. Easy to talk to over the phone and through email. I really really miss this agency. If I ever go move back I wouldn’t hesitate to return to Sarah Atkinson’s office!!!"

"Nena is another example why I continue my business with this office. I called to confirm my coverage with my new vehicle right before closing. Nena promised to call me back and after researching she reassured me I was fully covered even though it hasn’t posted on the app. Her commitment and caring reassures me my interest matters. Thank you Nena! Great customer service"